Refund Policy
Eligibility for Refunds
To be eligible for a refund:
-
Your request must be made within 7 days of receiving the product.
-
The product must be unused, unopened, and in original packaging.
-
Proof of purchase (order number or receipt) is required.
Non-Refundable Items
We do not accept returns or issue refunds in the following cases:
-
The product has been opened or used.
-
Claims made after 7 days of delivery.
-
Products damaged due to misuse, improper storage, or accidental damage.
-
Skin reactions without prior consultation (as results may vary by individual).
Damaged or Defective Products
If your product arrives damaged or is defective:
-
Contact us within 48 hours of delivery.
-
Send clear photos or videos of the damaged product and packaging.
-
We will send a replacement or issue a full refund after verification.
How to Request a Refund
-
Email us at [greenkarma@gmail.com] with:
-
Order number
-
Reason for refund
-
Photos (if applicable)
-
-
Our team will review and respond within 2–4 business days.
Refund Processing Time
-
Approved refunds will be processed to your original payment method within 5–7 business days.
-
Depending on your bank or provider, it may take additional time to reflect in your account.